Archive for the ‘Retail’ Category

INFORMED CONSUMERS RAISE THE IMPORTANCE OF AN EDUCATED SALES STAFF

Tuesday, May 22nd, 2012

By: Lou Dzierzak, Lkdcom@visi.com
May 22, 2012

Lou DzierzakNo matter what day, time or season the questions never stop coming for sales people at snow sports retailers.

“I want to buy my daughter her first snowboard. What should I be looking for?”
“I heard about these new ski boots. Will they work for me?”
“I want to upgrade my bindings? What do you suggest?”

Specialty retailers often hire sales people who are enthusiastic about the sports the shop specializes in to address just these kinds of queries. At times, those “stoked” employees may not be accurately informing customers about apparel and equipment choices.

“I tell our employees to never BS a customer. That’s the worst thing that can happen. You will be caught quickly and lose all credibility,” says Jonathon Southworth, owner, Adams Ski & Snowboard, Dayton OH.

Since product knowledge is the lifeblood of a snow sports retailer’s credibility, storeowners place great emphasis on training sales people. Kim Pearson, co-owner Bill & Paul’s Sporthaus, Grand Rapids MI, believes the training begins during the job applicant’s interview. “Our hiring process is one of the most important parts of the success of our training program,” Pearson says, “part of the hiring process is determining “trainability” of that person. If somebody tells us they know everything they may not be the best candidate for us. Customers don’t like know-it-alls.”

3point5 training module

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Snow Sports Finishes Difficult Season Down

Friday, May 18th, 2012

By: SIA
May 18, 2012

Washington, DC (May 16, 2012) – Today, SnowSports Industries America (SIA) and The Leisure Trends Group released the most recent RetailTRAK™ numbers for March 2012, collected from the Point of Sale systems of more than 1,200 snow sports retailers. The snow sports market brought in $3.4B during the 2011/2012 season, $135M less than last season.

This season started strong with plenty of momentum leftover from the record-breaking 2010/2011 season and the promise of another epic winter of La Niña snow, but the repeat never materialized. In fact, the 2011/2012 season may go down as one of the worst on record. December brought sparse snow across the country and the conditions didn’t improve until the third week of January. The lack of snow put a significant dent in sales and in snow sports participation; the National Ski Areas Association (NSAA) announced that skier/riders visits were down 17% across U.S. snow sports resorts this season to 51M skiers and riders on the slopes. Resorts brought in fewer visitors and less revenue and visitors bought less equipment, apparel and accessories in the snow sports market.

Source: SIA RetailTRAK™ produced by The Leisure Trends Group, Carryover not included.

Snow sports unit sales declined 12% overall this season, including a 17% decrease in units sold through chain stores and a 14% decrease in specialty shops. However, Internet sales did rather well, and increased 10% this year driven by late season equipment and accessories sales. This may indicate that many retailers are using commerce enabled websites to move product when in-shop sales have slowed. Excluding carryover, online unit sales increased 15% through February and March this season, compared to February and March 2010/2011.

End of season inventory levels are having a significant impact on sell-in for next season. Retailers were not able to sell through the gear they purchased from suppliers this season, which drove up costs and reduced cash flow used to purchase product for the 2012/2013 season. At season’s end there were 30% more units in specialty inventories overall. In fact, snow sports specialty retailers ended this season with 41% more equipment units, 46% more apparel units and 27% more accessories units sitting in inventory than at the end of the 2010/2011 season. Suppliers are reporting significant declines in sell-in for next season as retailers struggled to move this season’s gear and manage the costs of carrying unexpected inventory that will surely result in lower margins and fewer profits until the snow begins falling in the 2012/2013 season.

Topline/category retail sales data for the snow sports market is available as a member benefit to all SIA members. In addition, you gain free access to topline data for the Running, Outdoor and Paddle Sports when you register. The topline data is accessible on a 24/7/365 basis on the Leisure Trends Cross-Industry RetailTRAK™ data portal. Non-SIA members may subscribe to the topline portal for just $375 per year. To sign up for topline data click HERE.

The market data presented in this report comes from the Snow Sports RetailTRAK™ produced for SIA by the Leisure Trends Group. The Leisure Trends Group gathers RetailTRAK™ data directly from the Point of Sale systems of more than 1,200 snow sports retailers. For more information about snow sports retail sales information and other SIA Research products including the Snow Sports Participation Study, Revisiting Growing the Snow Sports Industry, the State of the Market, Model for Success, and much more, please contact Kelly Davis, SIA’s Director of Research at KDavis@snowsports.org.

 

TransWorld Snow Conference: The Impact Of Parks & Sales And Participation Analysis

Friday, April 27th, 2012

By: Mike Lewis
TransWorld Business
April 27, 2012

The 2012 TransWorld Snow Conference‘s second day kicked off with a panel on the impacts of parks on participation and progression, followed by analysis of the season’s sales and participation data from SIA Director of Research Kelly Davis.

Below are portions of the presentations and more info on the talks. To see more coverage of the TransWorld Snow Conference, check out our wrap-up photos right here.

Sales, Fails, and Silver Linings: The State of the Industry

Kelly Davis, Director of Research, SIA

The day’s meetings got under way with a presentation by SIA Director of Research Kelly Davis, who began with a focus on the grim sales numbers from the season, following with the silver linings including increased frequency of core participants, growth in women riders, new young shreds on the slopes, and the growing diversity in the park.

Davis also highlighted the “Urban Woodsman” trend, think full beard and flannel, which was not only prevalent at the meeting, but has apparently taken hold in urban areas amongst former members of a metrosexual ilk. Axe sales (for cutting trees, not the body spray) are up 30%, and Tribeca even boasts a custom axe shop. Davis’s advice? Either move away from these co-opters and the trend or make ‘em pay to look like us!

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Why Women Buy: Oakley Steps Up Its Female Focus

Wednesday, April 25th, 2012

By: TransWorld Business
April 25, 2012

Women account for 80% of America’s purchasing power. More and more females are dominating their male counterparts when it comes to getting a college and post-graduate education, and many are taking their spot next to men in high ranking executive positions, becoming the bread winners and, more often than not, becoming completely financially independent. It only makes sense then, for companies to begin tapping even further into the power of women shoppers by identifying and catering to what female consumers are really looking for.

At a day exclusively dedicated to women at Oakley Headquarters earlier this month, SVP of Global Business Units Joseé Perreault summed up the company’s recent efforts succinctly: “It’s time to embrace that we have great women’s product and tell the world—it starts with that. Oakley Women’s is 10% of our total business. There’s a lot of low hanging fruit and a lot of opportunity to close the gap.”

As part of an ongoing initiative that the company has been building upon since launching its female exclusive sunglass collections and apparel back in 2005, Oakley is stepping up its women’s category retail education and marketing efforts to the next level for 2012-13, according to Perreault. Expanding on its Perform Beautifully campaign, Oakley will launch its new “Beyond Reason” mantra in Q3, featuring the likes of team athletes Gretchen Bleiler as well as Olympic track and field star Lori “Lolo” Jones. An Oakley team led by Perreault will also set out next month on a six month tour across six major US cities such as Dallas, Denver, Chicago, and New York, where the brand already has a firm stake planted in the women’s market, in order to hold retail education training seminars and events that will test which marketing and sales promotions are successful so that the brand can then implement them across their stores worldwide.

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Don’t Chuck-It! Bucket!

Monday, April 16th, 2012

By: Ali Levy
April 16, 2012

Tips By Merchandising Guru Ali Levy, alijlevy@gmail.com

Galvanized buckets like this can make great lamp shades.  This project will require some power tools – hopefully something you already have in your back room – a drill, heat gun and maybe a hammer?  Create an opening on the bottom of the bucket and fit over a bulb.   If you are using energy efficient bulbs, the metal should not get too hot.  It looks industrial and is great way to re-purpose an item you are not using or is slightly dinged up or even rusted.  Happy Earth Day!

For more information about Ali and her company, contact her at alijlevy@gmail.com or visit her website, www.alijlevy.com.

Chalk It Up To A Great Idea!

Tuesday, April 3rd, 2012

By: Ali Levy
April 3, 2012

At the 2012 Snow Show, Obermeyer’s merchandiser found these super cool adhesive chalk board decals.  These would make signs or use them for kids to draw on, as shown below.

You can find them plus lots of other chalk board decal designs and ideas on Etsy.com

Set of 5 circles above – $42.00

http://www.etsy.com/listing/81310051/5-round-chalk-board-vinyl-wall-decals?ref=&sref

For more information about Ali and her company, contact her at alijlevy@gmail.com or visit her website, www.alijlevy.com.

MY INSPIRATION COMES FROM TRYING TO LIVE MY LIFE TO THE FULLEST

Wednesday, March 28th, 2012

By: Scott Zergebel of HOLDEN
March 28, 2012

Scott ZergebelSIA: How have designs progressed from the first time you and Mikey Leblanc first started Holden to the most recent 2012 collection?
SZ: The HOLDEN design aesthetic has remained true to our idea from day one. I would say we have been on a path of refinement rather than reinvention…

SIA: Where do you go on “inspiration trips” or has the Northwest provided ample amount of ideas and inspiration?
SZ: Inspiration comes in all forms and at totally random moments. We all love to travel the world from exotic beach surf destinations to remote mountain villages and everywhere in between. However, the truth is that my inspiration comes from trying to live my life to the fullest while being as open as possible to everything and surrounding myself with incredible people who challenge me to grow as a human. This is truly where inspiration lies.

SIA: How would you explain the Holden aesthetic?
SZ: Timeless designs made to fit and move. It’s more about restraint and focusing on what’s important not gratuitous.

SIA: Describe the type of person you design for.
SZ: We really don’t design for a specific person. I think ultimately our customer lives a passionate life and enjoys time spent in the outdoors. We try and provide them with the gear they need to do this all while looking good and having a unique style.

SIA: Can you describe this “style” or what makes it unique?
SZ: I think what makes HOLDEN truly unique is that we do what we feel not just what’s current or what’s in the market. We design and develop many of our own technical materials and are constantly refining our fits for movement and style.

SIA: What excites you when you begin designing a new collection?
SZ: The same things that excite me about new chapters of life. The endless possibilities I guess. The ability to start from scratch and create something beautiful with purpose.

SIA: What inspired and influenced you while you were designing the 2012 sportswear collection?
SZ: Reducing my exposure to technology and the instant gratification of social media, etc. and getting back to the outdoors and what’s simple, obvious and important to me. In the end, we wound up with a collection based on a life well led that spans from the mountains to the ocean.

SIA: Tell me about your 2012 Sportswear collection?
SZ: For 2012, we built a more whole collection. One that works in all aspects of cold weather climates, not just alpine pursuits.

SIA: What are your favorite pieces from the Sportwear collection?
SZ: I’m proud of the whole collection and in what our team was able to achieve. Many thanks to Nikki for all of her efforts in making this happen! Some exciting new developments for us are the water-repellant jeans, chinos and street jackets. These are unique in the market because they have a vintage look through garment washing and hand work but also have a water repellant finish.

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NEW TREND: THE URBAN WOODSMAN

Tuesday, March 27th, 2012

By: SIA
March 27, 2012

The 2011/2012 season will go down as one of the toughest on record for the snow sports market. Scarce snow means slow sales. Unit sales down were 12% through January this season and specialty shop sell-through dropped ten points. On January 31, specialty retailers still owned 573,000 more pieces of equipment than they did a year ago and still had $777M wholesale dollars locked into their inventories. That represents a crippling 30% increase over last season at this time and the greatest end-January amount ever recorded. As bad as it was on the walls and shelves, it was worse on the books. Retailers had an unprecedented $305M (+34%) in open-to-buy dollars still trapped in their equipment inventories. Pre-season orders are expected to be conservative if not downright anemic for the 2012/2013 season.

Mother Nature requires patience, intelligence and strategy in the snow sports business. Down seasons like this one can kill suppliers and retailers who don’t seek out and take advantage of new opportunities. One of those opportunities has emerged in a new urban trend, one that probably won’t grow participation in snow sports, but may extend the image of many snow sports participants to a large group of urban hipsters.

Enter the Urban Woodsman.
Young, urban, white males (about 18-35 years old) are fostering a rugged look that includes a full beard, skinny jeans, flannel, wool, and rugged footwear. They drink whiskey and craft beer, take weekend trips to the woods to foster fire making and axe wielding skills. They are learning to cure meats and work leather but they still eat wings and pizza in their natural environment – the big city. In fact, one of the hottest new shops in NYC, Tribeca specifically, is Best Made Co, specializing in axes.

Source: New York Magazine

This trend represents opportunity in the snow sports market. First, these guys are stealing – or at least borrowing heavily from the core snow sports image; note the flannel, the beanie, the skinny jeans, and the winter boots. Certainly, some of them are skiing or riding but they are not fostering this image because they’re not core riders or skiers, or core anything for that matter. It might be easy to turn your back on them for that reason alone but keep in mind that they have a lot of money and are willing to spend it not only on image, but on experience. In fact, they are conspicuous consumers of experiences. That means they are ready to be sold apparel and accessories and also ready to pay for experiences including skiing and riding weekends in the backcountry, snowshoeing trips, etc.

SIA Research is working to uncover more information about this trend, where it’s taking off fastest and how best to exploit it. We are also looking at women’s trends and female reaction to the Urban Woodsman trend. Look for a full section on trends and opportunities in the 2012 Intelligence Report.

To get more information on trends this season, check out the latest SIA RetailTRAK™ Executive Market Summary produced by the Leisure Trends Group covering snow sports retail trends between August and January this season. This report and many more are available as member benefits at SnowSports.org. For more information about SIA Research products and services please contact Kelly Davis, SIA Director of Research at KDavis@snowsports.org, or by phone at 703.556.9020

The psychographics tell us that these men are mostly educated urban dwellers with high paying white collar jobs in categories like advertising and finance. Deep qualitative research indicates that this trend toward a more rugged manly look is a direct response to the growing empowerment of young females. This trend appears to be supplanting and rebelling against the metro-sexual trend of the first decade of this century and is a twist on the “Hipster” look that works in the Occupy Movement. It says, “I’m not a greedy douche, I’m a down-to-earth rugged man” – among other messages. Expect marketing campaigns and entertainment to embrace this trend starting about right now.

Bright Lights, Big City: Great finds at Global Shop 2012

Tuesday, March 27th, 2012

March 27, 2012

Tips from merchandising guru, Ali Levy, alijlevy@gmail.com

Global Shop is an annual trade show that caters to the design, operations, branding and visual merchandising sectors of the retail world. The show also offers a slew of conferences that boast an impressive line-up of speakers from the world of retail. Global Shop is a great show to attend if you want to hear about mega trends in visual merchandising (brick and mortar retail needs to be a head-to-toe experience, the value of service and expertise trumps just assistance) or are just looking for mannequins that suit your store’s overall aesthetic. But there’s more….much more! Looking for an eight foot inflatable snowman? Or how about a life sized “virtual assistant,” created by a company called Tensator, that provides “…the next generation in digital signage.” It’s a digital image of a person who talks to you. Or how about hangers made from recycled cardboard? Global Shop provides some hits and misses but overall is never dull and a worthwhile visit. It had been a while since I had attended the show, and the thought of heading to sunny Las Vegas for a few days was reason enough to attend. In this month’s newsletter, I’m going to share some highlights I discovered trolling the aisles of the Sands Expo Center.

Space saving display options
I was so excited to find these rotating bins. Yes I am a geek. They are called Rotabin’s and are manufactured by Durham MFG. They come in 20 different size configurations not to mention bright colors, besides the standard gray.  These bins provide enormous display options in a relatively small footprint for all of those items that may be clogging your cash wrap and beyond.  The outer edges of each shelf provide a spot for price tags to be inserted.

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Families That Ski Together, Shop Together

Wednesday, March 21st, 2012

Amanda Markert

Skiing Business

Families are a gold mine for any shop. As each child grows, Mom and Dad need to buy him or her that new ski jacket or larger boot size.

Joe’s Sporting Goods in St. Paul, Minn., which won a Skiing Business Industry Award for Best Family Shop, not only sees the importance of catering to families but also allowing them to explore the outdoors together.

Jason Gohdes, Joe’s Internet sales manager, shares the shop’s approach to family and community engagement.
store-photo-winter-0291
How do you market to families?
Throughout the season we have different events that cater to families. One big offering we push during the ski season is the promotion of a local ski school to get kids out on the slopes and their families involved with the sport.

During the summer we participate in several events such as the “Explore Your Parks Day” that Minnesota State Parks puts on. We bring a trailer full of kayaks and canoes so families can get their feet wet with one of the fastest growing sports in our area. One important thing is to have the customer and families try the product so they can see what it’s like first hand. Unlike team sports, many of the outdoor industry sports are family friendly. They’re a great way to interact as a family and get the kids outside experiencing new things that they can participate in for life.

How do you involve the local community?
We offer several incentives for high school ski race teams throughout the year. First, we offer a Great Racers Excellent Rewards program, which tracks sales for each individual high school ski team. At the end of the year we offer 2 percent cash back to the high school’s ski team. They can use the funds however they would like, but it must be used for the ski team.

We also offer a volunteering event for high school ski team members. First is our highway cleanup in April. This gets the racers involved with the community and teaches them team building outside of their ski practices and races. In the fall we offer volunteering hours during our ski swap. Each year we select a local high school ski team to assist with set up and tear down at the ski swap. At the end we donate part of the proceeds to that ski team which helps buy gate time along with the numerous other expenses they have.
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Do you put a lot of emphasis on youth gear and apparel?
As of late we have been putting more focus on this area considering that kids are the ones that typically need new equipment and outerwear year after year. The couple areas we’ve seen more activity in are footwear, winter outerwear, and junior accessories such as helmets and goggles.

What are other shops doing in terms of family engagement that you think is good or bad?
I have seen local shops doing everything from a Kids 5K event to a “take your kids camping excursion.” Any of these events are great to organize but may not be the money generators like a Race Night or Ladies Night. But, when kids get involved in a sport there’s a good chance that parents will be involved soon if they aren’t already.