Boulder, CO (October 16, 2013) — We are conducting a trigger upgrade on all Float packs sold into the marketplace during the 2011-2012 and 2012-2013 seasons. Please see the Safety Alert and Important Recall Notice for details. Please assist us in distributing this information.
This trigger update includes the Float 30, 18, 36, 22, 32 and Throttle. The Float 30 with T-handle is not included. Any Float packs received after July 1st, 2013 are also not affected. The upgraded trigger assembly is standard on all 2013-2014 airbags and utilizes a hex crimp instead of an E-clip as a retention solution.
We have found on a very few number of packs that the E-clip that holds the cable assembly together can accidentally become dislodged while connecting or disconnecting the compressed air cylinder. If this happens, the pack may not deploy properly. While the probability of this occurring is extremely low, we believe it is best to replace the entire assembly.
We have Float Trigger Upgrade Kits in stock in our warehouses in both the US and Canada. Each location will be able to directly assist customers with this upgrade. It is not necessary for customers to send their packs in to retailers to have the upgrade installed.
BCA’s mission is to save lives, not just sell products. Our customers’ safety-and their loyalty-are our top priorities. If you have any questions or concerns, please feel free to call us at 303-417-1345 or email us at email@example.com .
Customer Service Manager
Backcountry Access, Inc.